The Flower of Services for Gleneagles Hospital Essay Example for Free

The Flower of Services for Gleneagles Hospital Essay Gleneagles hospital Kuala Lumpur provides clear information about direction to service site on the websites. The address of Gleneagles hospital Kuala Lumpur is No 282 286 Jalan Ampang, 50450 Kuala Lumpur. Gleneagles hospital describes the location of the hospital where is located on Embassy Row on the main Jalan Ampang, Kuala Lumpur. The hospital location is central and easily accessible by the inner ring roads of Jalan Tun Razak and Jalan Ampang; the MRR (middle ring road) and AKLEH (Ampang-Kuala Lumpur Elevated Highway) by cars taxis or buses. Gleneagles Kuala Lumpur is near to Jelatek stop of Putra LRT station, it take less than 5 minutes by taxi to the hospital. The location map provided on the official website of Gleneagles. Gleneagles also provide information of regular visiting hours run from 9am to 10 pm. The visiting hours for Intensive Care (ICU) / Coronary Unit (CCU) / High Dependency Units (HDU) is 9. 00am to 2. 00 pm and 4. 00pm to 8. 00 pm. Gleneagles operates 24 hour daily for accident and emergency on the ground floor of the hospital. Gleneagles list out the price of executive screening programme such as basic screening for male and female is RM423, comprehensive screening for male and female is RM920, premium plus screening for male is RM1217, premium plus screening for female is RM 1364, etc. Gleneagles also provide information of prices for women wellness programme such as basic gynaecological screening cost RM115, breast screening cost RM192, etc. Gleneagles remind the customer to bring the following items to ensure a smooth admission: * passport/ identity card health insurance card and written letter of guarantee from health insurance company if the person is covered by insurances * doctor’s referral note, past or present medical records, x-rays, or prior test results (if the person physician has requested them) * Medications that have been prescribed to the person * A copy of your advance directives (if any) Gleneagles give warning to visitors, do not send flower to patient in ICU because ICU is a sterile place and should be kept free from possible contaminant. Order-taking The patients can book an appointment with Gleneagles through official website of Gleneagles. The patient need to fill in their particulars such as nationality, patient’s name, gender, date of birth, NRIC / Passport number, telephone number, mobile number, fax number, e-mail address, and patient’s current medical conditions / symptoms / diagnosis . The patient also needs to fill in preferred appointment period and time slot either morning or afternoon sessions. Lastly, Gleneagles require the person who book an appointment answers a question for additional information for Gleneagles and Gleneagles require these information to process the customer request. After complete fill in the details, the customer click submit button, the appointment is successfully book. Billing Gleneagles deliver the bill for individual who do medical services at their hospital. The bill contains information address of Gleneagles, bill number, bill date/time, bill prepared by who, account number, credit term and contact number. The bill also state clearly about the medical service charge such as charge for bed, CSSD, cath lab, medical record, laboratory, pharmacy, medical/surgery supply, equipment charge, nursing and doctor consultation / procedure charge. Payment The patients can make payment at registration counter when check out from hospital by using credit or debit card. Pre-payment is required for all check-up programs. Gleneagles also accept the cash for the payment and changes will give back to the customer for overpayment. The patient also can make payment for medical service provided through online to Gleneagles Hospital Kuala Lumpur SDN. BHD. cross account. For self-paying patients, 1. 5 percent interest will be charged per month is the amount due after 30 days. Gleneagles charge parking fee for the vehicles park inside the hospital. Gleneagles using machine at entry gate for gives the parking ticket to the driver who want parking inside the hospital. Therefore, the visitors and patient parking inside Gleneagles need pay the parking fee by insert cash into machine in order to drive out from the hospital.